Locauto Reviews from Car Hire Search users

  • When we arrived the car was ready & waiting for us in very clean condition inside and out. The staff were very friendly and the level of customer service was good. #
    Locauto at Pisa Airport
    Reviewed by ........
  • Straightforward booking procedure, excellent customer service from Locauto, very good condition car, and pick-up/return was also professionally handled. #
    Locauto at Milan Linate Airport
    Reviewed by Roberto Tambini
  • Car was ready immediately on arrival. Great car in mint condition. The 1,500 euro security deposit on our credit card for the week of rental was a surprise. We only found this out when we went to collect the car. Never had that before. #
    Locauto at Pisa Airport
    Reviewed by Mark
  • We did not have any problems with the service we received from Car Hire 3000. Unfortunately, we cannot say the same for Lacauto rentals who provide the car hire at Pisa airport.

    When checking the car before taking it out of the car park, we noticed a number of faults. In addition to a number of new dents, the rearscreen wiper was broken, but was not fixed even though we pointed this out. It would periodically hang like a dog's tail, and wag if we turned it on by accident during our journey. The aerial was also broken, and the attendant simply switched it for a fresh one from another car. That said, neither of these were terrible experiences, just indicative of the service and condition of their cars.

    However, what was bad was the refill fees. We were informed that if we did not return the car fully filled, we would be charged 25 plus fuel. They failed to inform us that the petrol stations on the way back into Pisa were self service, and that the machines did not accept cards. They only accepted cash on a pre-pay basis. We had spent our euro's earlier in the day. We were unable to find an atm to get more. We were only able to add another €5 despite having done several laps of the airport calling at every petrol station to find it was always the same story. My bill for filling up the car with additional 30 litres came to €116. Minus the €25 fee, this works out as €91 for 30 litres, or roughly €3 per litre. This was much higher than any prices we say at the petrol stations. This situation appears to work very well for Lacauto, but not very well for inexperienced tourists.
    #
    Locauto at Pisa Airport
    Reviewed by Chris
  • We did not have any problems with the service we received from Car Hire 3000. Unfortunately, we cannot say the same for Lacauto rentals who provide the car hire at Pisa airport.

    When checking the car before taking it out of the car park, we noticed a number of faults. In addition to a number of new dents, the rearscreen wiper was broken, but was not fixed even though we pointed this out. It would periodically hang like a dog's tail, and wag if we turned it on by accident during our journey. The aerial was also broken, and the attendant simply switched it for a fresh one from another car. That said, neither of these were terrible experiences, just indicative of the service and condition of their cars.

    However, what was bad was the refill fees. We were informed that if we did not return the car fully filled, we would be charged 25 plus fuel. They failed to inform us that the petrol stations on the way back into Pisa were self service, and that the machines did not accept cards. They only accepted cash on a pre-pay basis. We had spent our euro's earlier in the day. We were unable to find an atm to get more. We were only able to add another €5 despite having done several laps of the airport calling at every petrol station to find it was always the same story. My bill for filling up the car with additional 30 litres came to €116. Minus the €25 fee, this works out as €91 for 30 litres, or roughly €3 per litre. This was much higher than any prices we say at the petrol stations. This situation appears to work very well for Lacauto, but not very well for inexperienced tourists.
    #
    Locauto at Pisa Airport
    Reviewed by Chris

Locauto rated 3/5 based on 5 customer reviews