Holiday Autos rated 3/5 based on 47 customer reviews.
"Great value for money and also the cheapest I found even including the Excess waiver cost. Will use again!!"
5/5
5/5
5/5
Holiday Autos review by 'Susan Robertson'
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"Good value car but a bit of a pain as the site is away from the airport and the bus was slow to come round. When at the car hire warehouse everything was good"
4/5
4/5
4/5
Holiday Autos review by 'Dave w'
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Overall
"very pleased with the replacment car and hope to use you again soon,Car was ready and nice and clean. Lady who took our booking was very good, Thanks"
5/5
5/5
5/5
Holiday Autos review by 'noel'
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Customer Service
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"everything went to plan,no problems,good service,thank you for giving me a good start to my trip.will use again on my next trip to knock airport."
5/5
5/5
5/5
Holiday Autos review by 'patrick oldham'
Value for Money
Customer Service
Overall
"Great service - excellent booking in staff.
Car was ready - a few dents on drivers door but already highlighted on form.
I like the Full / Full policy - please keep this
Many thanks "
5/5
5/5
5/5
Holiday Autos review by 'Peter Harper'
Value for Money
Customer Service
Overall
"everything was straight forward. had to point out an additional scatch on the car but the details were amended immediately. returning the car was also quick and easy. "
3/5
4/5
3/5
Holiday Autos review by 'CMR'
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Customer Service
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"Excellent efficient service, will definately use again."
5/5
5/5
5/5
Holiday Autos review by 'Maxine Griffiths'
Value for Money
Customer Service
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"Great car. Helpful and pleasant personnel. Very satisfactory."
5/5
5/5
5/5
Holiday Autos review by 'SML'
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"Second time I've used holiday autos, and the second time I've arrived to my destination airport and not been able to get my car. First time they just didn't book it (xmas eve and no other car available from anywhere!), and this time they didn't tell me I would need my paper counterpart to my UK license - something I have never needed to hire a car in the past, anywhere.
However, that said their willingness to fix the problems has been first class, and both times they covered costs of taxi, bus and a replacement alternative car albeit only the following day.
If I thought they'd got their product sorted I would use them again, however I doubt I will, as I'd sooner have a guarantee that my hire car was waiting for me..."
1/5
5/5
3/5
Holiday Autos review by 'nick'
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Customer Service
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"Excellent service and good car"
4/5
4/5
4/5
Holiday Autos review by 'Giovanni'
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"Swift easy service"
4/5
4/5
4/5
Holiday Autos review by 'Richard'
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"Excellent car, we got an upgrade so that was a nice surprise. Good service, very clear instructions on what to do in case of problems. Great, helpful staff. Would recommend. "
5/5
5/5
5/5
Holiday Autos review by 'Susan'
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"I booked a "Premium Convertible 2dr" - described as seating 4 with 5 suitcases. They booked a Mercedes SLK with Sixt, which is a 2 seater. It took 3 days and multiple calls and emails to geet this reservation cancelled, as they said there was no availability for the car as advertised.
I then made a reservation directly with Sixt - same dates and location - for a "Premium Convertible 2dr", specifically a Mercedes E-Class - which has 4 seats. Such a ridiculous waste of time all round."
4/5
1/5
2/5
Holiday Autos review by 'djw'
Value for Money
Customer Service
Overall
"There was an issue with the one-way fee payment, but it was delat with in a friendly and efficient manner."
3/5
4/5
3/5
Holiday Autos review by 'Daniel Lynch'
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Customer Service
Overall
"add ons a bit excessive but otherwise a good service
"
4/5
3/5
3/5
Holiday Autos review by 'sue stott'
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"No Complaints"
5/5
5/5
5/5
Holiday Autos review by 'David Cawley'
Value for Money
Customer Service
Overall
"Awful as there was no car. I had to phone Right Cars and was told there was an unspecified problem. Do not use this unreliable company"
1/5
1/5
1/5
Holiday Autos review by 'Dave'
Value for Money
Customer Service
Overall
"Awful as there was no car. I had to phone Right Cars and was told there was an unspecified problem. Do not use this unreliable company"
1/5
1/5
1/5
Holiday Autos review by 'Dave'
Value for Money
Customer Service
Overall
"I left my camera in the car when I returned it and your agent managed to retrieve it and send it to me in London. I was most impressed by and grateful for her helpfulness and efficiency."
3/5
5/5
4/5
Holiday Autos review by 'Anonymous'
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"Car was fine and no problems but inside of windscreen was really dirty. Made driving in rain/dark very difficult. Other than that, good."
4/5
4/5
4/5
Holiday Autos review by 'N I.'
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"We were very pleased with the service and the car was comfortable, delivered clean and tidy.
Thank you"
4/5
5/5
4/5
Holiday Autos review by 'GRS'
Value for Money
Customer Service
Overall
"Good prompt service, easy to collect and leave vehicle.
Friendly staff and value for money as well.
I also like the fact that the opening hours for collection and leaving are compatible with the arrivals of flights - some other car hire firms are shut whilst flights are still arriving at airports - not a factor I like to take into consideration when booking car hire.
Vehicle in good condition."
4/5
5/5
4/5
Holiday Autos review by 'tigprincess'
Value for Money
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Overall
"Staff very friendly but car was not ready. "
4/5
4/5
4/5
Holiday Autos review by 'Pauline Johnson'
Value for Money
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Overall
"I arrived earlier than booked and it took some time to make contact with company even though the office was supposed to be open. But after that everything was excellent."
5/5
4/5
4/5
Holiday Autos review by 'JudithRL'
Value for Money
Customer Service
Overall
"horrible experience, for the first time with holiday autos who have always been good in the past. they didn't reconfirm that a car was available until long after my pickup time, and after i'd already sent them an email saying i had no choice other than to cancel (because i needed a car when i said i did, i.e. hours before their confirmation came in). i ended up paying a much higher price than they had quoted. "
1/5
1/5
1/5
Holiday Autos review by 'yehudah cohn'
Value for Money
Customer Service
Overall
"The experience with National Citerl at carcassonne was a good one. The pick up process was easy, the counter staff were bi-lingual, but we made the effort with our pidgeon french. The neccessary details were made plain, including returning the car witha full tank. We had a Citroen Picccasso, which was a great little car for 4. the only problem was the lack of a First Aid kit, and a breathalyzer, which are both mandatory in France. We made sure the Tank was full on return, and the dropping off process was equally simple.
We would use National Citer again at Carcassonne, and would also use the Excess Waiver insurance which we took out prior to travelling."
4/5
5/5
4/5
Holiday Autos review by 'Andrew Dear'
Value for Money
Customer Service
Overall
"When i arrived at the airport, the car i booked wasn't available and had to pay twice as much afor a car - i will never use Holiday Autos again."
1/5
1/5
1/5
Holiday Autos review by 'Iain Smallridge'
Value for Money
Customer Service
Overall
"Everything fell in to place as required. Car was ready, staff were curteous and the car itself was clean and as requested"
5/5
5/5
5/5
Holiday Autos review by 'GS'
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Customer Service
Overall
"Email communication was prompt and had our voucher sent through quickly. Apart from that, we didn't have any contact with Holiday Autos itself so cannot really comment on their customer service. "
3/5
3/5
3/5
Holiday Autos review by 'MB'
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Customer Service
Overall
"Price was cheaper than if I'd booked the car directly with the provider (Europcar). Handed over the voucher with no probs. Nothing more to say. Dead simple. Definitely recommended!"
3/5
5/5
4/5
Holiday Autos review by 'Brett'
Value for Money
Customer Service
Overall
"Everything went very smoothly. The car was excellent. However, we were a bit shocked by the fee for drop off at a different location. This was not disclosed beforehand, which would have been helpful."
3/5
5/5
4/5
Holiday Autos review by 'Tim bennett'
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Overall
"The car was ready on arrival, the vehicle as good as expected but the real bonus was the excellent service and efficency of the French member of staff of the car rental company and more than happy to use this company again and recommend. "
4/5
4/5
4/5
Holiday Autos review by 'Andrew'
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Overall
"Car was ready. Free upgrade. Good service at the airport."
4/5
5/5
4/5
Holiday Autos review by 'lloyd edwards'
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"Everything went smoothly, reccomended to all."
4/5
4/5
4/5
Holiday Autos review by 'A A'
Value for Money
Customer Service
Overall
"Car was ready on arrival
Difficult to find the car allocater as they were on 3rd floor of car park (no instructions on were to meet)
the car rental company tookk 100 euro deposit (as per other companies) difference is that this company actually took the money from my account, wereas other companies do not, only if requred due to issues with T&Cs ?? Not very happy about this as now I have to contact them to find out if they are going to refund?
You Carhire need to sort these issues out before we hire!!!!"
4/5
2/5
3/5
Holiday Autos review by 'reno'
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Customer Service
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"Always a good experience hiring from this company. Simple to understand pricing, good condition cars, friendly staff and also hire is available when I want the vehicles - rather than at the convenience of the staff and their erattic working hours.
I keep returning!"
4/5
5/5
4/5
Holiday Autos review by 'Tigprincess'
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"Holiday Autos service was great, good value for money and documentation was sent promptly.
Car had not been cleaned before we picked it up however - dirty on the outside and smelt like cigarettes on the inside.
Oil light came on after only 1 day of driving, clearly oil level had not been checked for a while.
The car company did re-imburse us for the cost of the oil that was purchased whilst travelling."
5/5
5/5
5/5
Holiday Autos review by 'Tourist'
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"I rented the car through Holiday Autos, but they forgot to say, that you have to bring a bill with your name and address on it, and it needs to be a bank bill. It was written NOWHERE and I wasted 2 hours to go home and get it. It was terrible. Make sure you ring the car rental company before going down to ask for details what is needed to rent that car, because these brokers just dont care."
4/5
1/5
2/5
Holiday Autos review by 'Daniel'
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"Highly recommended, very happy with the whole package, hope to use holiday autos next year, regards andy benger....."
5/5
5/5
5/5
Holiday Autos review by 'andy benger'
Value for Money
Customer Service
Overall
"No problems with Holiday Autos, dealings were very prompt.
All car hire companies are expensive, especially once you add the insurance, this one was very average. Apart from that the experience with Europacar and the car was good."
3/5
5/5
4/5
Holiday Autos review by 'G.H'
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"When I completed the online reservation I got a message saying my booking was confirmed.
1 day later I received an email saying that it was NOT confirmed due to unavailability and that if I did not contact them then the "booking" would be cancelled.
I totally lost confidence in the company and so booked with somebody else.
Each day for the next 3 days I received unwanted telephone calls at 7am from an Indian call center trying to pressure me into booking. Twice I was told my credit card would be charged if for the original booking if I did not rebook at a higher rate.
Extremely poor experience that felt like a bait and switch scam.
"
1/5
1/5
1/5
Holiday Autos review by 'Steven Mason'
Value for Money
Customer Service
Overall
"Car was available as requested - was able to defer pick up for an hour to fit in some shopping.
One minor concern - the tyre pressue warning light was lit - didn't know what this was, initially, because there was no handbook in the car, only a one page summary of controls.
The tyres were pressured to 40psi, but the recommended pressure in the fuel cap was 28psi."
4/5
5/5
4/5
Holiday Autos review by 'Ian Robertson'
Value for Money
Customer Service
Overall
"Assuming no extra charges all was smooth and worked well"
4/5
4/5
4/5
Holiday Autos review by 'Steve lee'
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"Following the booking I found it very difficult to identify the name of the hire company. all I could find with my confirmation was was just car rental Buckingham avenue in slough. I had to call someone who could actually tell me who the rental was being provided by. I also think there needs to be better communication between the brokers and the rental company as I only had a car as abstroke of luck be ause somebody had cancelled their booking. Europacar had no stock left and if this cancellation had not occurred I would of traveller all the way there only to be turned away. I was informed that this is a problem and if I had experienced it I would of been in a very difficult position.
You have a great website and it was very easy to follow but I would raise concerns about the relationship between broker and rental co. as well as once a transaction is completed it needs to be clearer who and where your actually picking the rental up for.
Regards
Paul"
5/5
3/5
4/5
Holiday Autos review by 'Paul Spencer'
Value for Money
Customer Service
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"From picking up to dropping off everything went smoothly and the car was pretty good too."
4/5
5/5
4/5
Holiday Autos review by 'CARL SNOWBALL'
Value for Money
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"Excellent trouble free rental. Car was Economy Group and I got a decent car - not the same with all rental companies!
Car clean, staff efficient and helpful, return swift. No messing about!"
5/5
5/5
5/5
Holiday Autos review by 'MJ Ross'
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"Started well, then on return no one to receive the car, and after advert said all costs included, including local tax etc, I get charged another £125, no understandable expaination. Car was returned full of fuel, no damage of any kind, clean and ready to go. Hire company was Sixt, I have used them direct before and had no problem, so why this hidden cost of £125??? say's to me go direct to hire company, get all the info up front, dont be robbed!!"
1/5
2/5
1/5
Holiday Autos review by 'C Reed'
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Customer Service
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Holiday Autos rated
3/5
based on 47 customer reviews.
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