Green Motion Reviews from Car Hire Search users

  • very good service i will be using you again #
    Green Motion at Heathrow Airport
    Reviewed by peter foster
  • very good service i will be using you again #
    Green Motion at Heathrow Airport
    Reviewed by peter foster
  • Access from Heathrow is by the hotel bus service and the directions given by email before arrival were less than helpful - there are no signs for a "Hotel Hoppa" bus and the route numbers should have an "L" in front. Pick up at the Holiday Inn was slow but the car was ready, clean and in good condition. While the counter staff were helpful, they did not have full details of the booking (why not?) which included a free additional driver. They then made me pay for the additional driver (I did not have the full booking email with me either).
    I had the car for 3 weeks and it ran perfectly and economically and was very comfortable.
    On return, I now had the full booking email, showed the counter staff that a free additional driver was indeed included and was promised a refund within two days. After two weeks, this had still not happened.
    Return service was quick and helpful, but it seemed to take forever for the bus back to Heathrow to appear.
    While this is advertised as located at "Heathrow", it is in fact some 20-30 minutes away.
    I would rate this car hire company 3/5, Average.
    #
    Green Motion at Heathrow Airport
    Reviewed by Viv Brice
  • Access from Heathrow is by the hotel bus service and the directions given by email before arrival were less than helpful - there are no signs for a "Hotel Hoppa" bus and the route numbers should have an "L" in front. Pick up at the Holiday Inn was slow but the car was ready, clean and in good condition. While the counter staff were helpful, they did not have full details of the booking (why not?) which included a free additional driver. They then made me pay for the additional driver (I did not have the full booking email with me either).
    I had the car for 3 weeks and it ran perfectly and economically and was very comfortable.
    On return, I now had the full booking email, showed the counter staff that a free additional driver was indeed included and was promised a refund within two days. After two weeks, this had still not happened.
    Return service was quick and helpful, but it seemed to take forever for the bus back to Heathrow to appear.
    While this is advertised as located at "Heathrow", it is in fact some 20-30 minutes away.
    I would rate this car hire company 3/5, Average.
    #
    Green Motion at Heathrow Airport
    Reviewed by Viv Brice
  • Booking the car was entirely straightforward and although the provider was off-airport, I was picked up within 5 minutes of leaving the airport terminal. This was probably took less time overall than having to stand in a queue at one of the main car rental desks within the terminal. I was given a car upgrade and there were no problems whatsoever. The overall experience was excellent. #
    Green Motion at Bristol Airport
    Reviewed by IL
  • Booking the car was entirely straightforward and although the provider was off-airport, I was picked up within 5 minutes of leaving the airport terminal. This was probably took less time overall than having to stand in a queue at one of the main car rental desks within the terminal. I was given a car upgrade and there were no problems whatsoever. The overall experience was excellent. #
    Green Motion at Bristol Airport
    Reviewed by IL
  • The car was very clean in very good condition. #
    Green Motion at Heathrow Airport
    Reviewed by Adnan Alsairafi
  • The car was very clean in very good condition. #
    Green Motion at Heathrow Airport
    Reviewed by Adnan Alsairafi
  • The car was ready and clean. The only problem was the location of the car. The pickup point is not signposted well and as I was not coming off a flight my taxi had trouble finding it. #
    Green Motion at Edinburgh Airport
    Reviewed by Avis McGee
  • The car was ready and clean. The only problem was the location of the car. The pickup point is not signposted well and as I was not coming off a flight my taxi had trouble finding it. #
    Green Motion at Edinburgh Airport
    Reviewed by Avis McGee
  • Car was good value , not very clean inside but spacious. BUT I I had to wait more than two hours to collect. Absurd and somewhat infuriating. Chaotic office. Given car with different number from number plate, paper work missing on return. None of which seemed to matter to them. I have since seen that this company often has bad reviews so will endeavour not to rent from them unless I have lots of spare time. Staff were polite and helpful however, particularly on return. #
    Green Motion at Heathrow Airport
    Reviewed by Sm
  • Car was good value , not very clean inside but spacious. BUT I I had to wait more than two hours to collect. Absurd and somewhat infuriating. Chaotic office. Given car with different number from number plate, paper work missing on return. None of which seemed to matter to them. I have since seen that this company often has bad reviews so will endeavour not to rent from them unless I have lots of spare time. Staff were polite and helpful however, particularly on return. #
    Green Motion at Heathrow Airport
    Reviewed by Sm
  • I think the service was very good. The car was clean and in good condition. I picked the car up from Stansted Airport and the car rental provider was Green Motion so I had to take the shuttle service to and from Stansted Airport Hilton. The trasnfers were very smooth and efficient, however I think that information sent should be clearer with regard to the charging on the transfer from the Hilton to the Airport. Other than that minor thing it was good value for money. Thanks Hubert.
    #
    Green Motion at Stansted Airport
    Reviewed by Hubert Brincat
  • I think the service was very good. The car was clean and in good condition. I picked the car up from Stansted Airport and the car rental provider was Green Motion so I had to take the shuttle service to and from Stansted Airport Hilton. The trasnfers were very smooth and efficient, however I think that information sent should be clearer with regard to the charging on the transfer from the Hilton to the Airport. Other than that minor thing it was good value for money. Thanks Hubert.
    #
    Green Motion at Stansted Airport
    Reviewed by Hubert Brincat
  • Good service under pressure
    Vehicle excellent
    5/5
    #
    Green Motion at Heathrow Airport
    Reviewed by John Gibb
  • Good service under pressure
    Vehicle excellent
    5/5
    #
    Green Motion at Heathrow Airport
    Reviewed by John Gibb
  • The car hire experience was not good. The vehicle was not ready when we arrived at the desk. The company attempted to replace the car with a smaller vehicle than booked. We had to endure a very long waiting time and eventually the car that was booked was provided in a dirty condition. We will not be using the car rental company again due to the poor service and rental experience. #
    Green Motion at Heathrow Airport
    Reviewed by Graeme Munro
  • The car hire experience was not good. The vehicle was not ready when we arrived at the desk. The company attempted to replace the car with a smaller vehicle than booked. We had to endure a very long waiting time and eventually the car that was booked was provided in a dirty condition. We will not be using the car rental company again due to the poor service and rental experience. #
    Green Motion at Heathrow Airport
    Reviewed by Graeme Munro
  • left standing at holiday inn heathrow for 1 - 1 1/2 hrs while somebody fetched car. had to remind staff 3 times that i was waiting whilst 4 customers who arrived after me received their vehicles #
    Green Motion at Heathrow Airport
    Reviewed by Glenn Spencer
  • left standing at holiday inn heathrow for 1 - 1 1/2 hrs while somebody fetched car. had to remind staff 3 times that i was waiting whilst 4 customers who arrived after me received their vehicles #
    Green Motion at Heathrow Airport
    Reviewed by Glenn Spencer
  • A very good company to deal with. #
    Green Motion at Heathrow Airport
    Reviewed by Peter Loftus
  • A very good company to deal with. #
    Green Motion at Heathrow Airport
    Reviewed by Peter Loftus
  • Very busy office waited ages for a car , 30 min public bus ride from terminal as no coutersy bus
    Service experience on pickup poor
    #
    Green Motion at Heathrow Airport
    Reviewed by Dr
  • Very busy office waited ages for a car , 30 min public bus ride from terminal as no coutersy bus
    Service experience on pickup poor
    #
    Green Motion at Heathrow Airport
    Reviewed by Dr
  • This service was excellent ! Nice clean car , in brand new condition ! Very inexpensive ! :) #
    Green Motion at Heathrow Airport
    Reviewed by Kevin s
  • This service was excellent ! Nice clean car , in brand new condition ! Very inexpensive ! :) #
    Green Motion at Heathrow Airport
    Reviewed by Kevin s
  • Car was ready to pick up. The vehicle was clean inside and ran well though it many bumps and scrapes on the outside... not necessarily a bad thing when hiring a car.
    We hired the car from Green motion at the Holiday Inn at Sipson road. They were very professional and helpful. If coming from London you're much better off coming by bus from Hampstead heath than the shuttle bus from Heathrow which is what car hire search recommends. the hotel hopper bus is very expensive.
    #
    Green Motion at Heathrow Airport
    Reviewed by Tim
  • Car was ready to pick up. The vehicle was clean inside and ran well though it many bumps and scrapes on the outside... not necessarily a bad thing when hiring a car.
    We hired the car from Green motion at the Holiday Inn at Sipson road. They were very professional and helpful. If coming from London you're much better off coming by bus from Hampstead heath than the shuttle bus from Heathrow which is what car hire search recommends. the hotel hopper bus is very expensive.
    #
    Green Motion at Heathrow Airport
    Reviewed by Tim
  • Professional service, the car was ready and in very good condition,I can recommend the provider. #
    Green Motion at Stansted Airport
    Reviewed by Cj
  • Professional service, the car was ready and in very good condition,I can recommend the provider. #
    Green Motion at Stansted Airport
    Reviewed by Cj
  • All well Everyone helpfull Thanks #
    Green Motion at Birmingham Airport
    Reviewed by Charlie McElchar
  • All well Everyone helpfull Thanks #
    Green Motion at Birmingham Airport
    Reviewed by Charlie McElchar
  • Good service and value. Car hire reachable by relatively long shuttle-bus drive #
    Green Motion at Heathrow Airport
    Reviewed by Bert Zorn
  • Good service and value. Car hire reachable by relatively long shuttle-bus drive #
    Green Motion at Heathrow Airport
    Reviewed by Bert Zorn
  • This is a wonderful way to find cheapest car rental. The only minus was that when booking a car on airport, we didn't see in advance that the car hire was not located at the airport itself. Plus was that transportation to car hire was free. Service was great. Excellent vehicle, exceeded expectations. #
    Green Motion at Gatwick Airport
    Reviewed by EB
  • This is a wonderful way to find cheapest car rental. The only minus was that when booking a car on airport, we didn't see in advance that the car hire was not located at the airport itself. Plus was that transportation to car hire was free. Service was great. Excellent vehicle, exceeded expectations. #
    Green Motion at Gatwick Airport
    Reviewed by EB
  • Good #
    Green Motion at Manchester Airport
    Reviewed by Jackson
  • Good #
    Green Motion at Manchester Airport
    Reviewed by Jackson
  • AFTER A 14 HOUR FLIGHT, WE WERE LEFT WAITING WITH 2 INFANTS FOR CHILD SEATS FOR OVER 30 MINS.THEN A PIECE OF THE CAR FLEW OFF AT HIGH SPEED FROM THE MOTORWAY. ON RETURNING THE CAR WE WERE TREATED LIKE COMMON CRIMINALS AS IF WE HAD PURPOSEFULLY DAMAGED IT.ABSOLUTELY DISGUSTED WITH THE SERVICE WE RECEIVED AND WE WOULD NOT USE THIS SERVICE AGAIN.
    #
    Green Motion at Heathrow Airport
    Reviewed by Nathan Lewis
  • AFTER A 14 HOUR FLIGHT, WE WERE LEFT WAITING WITH 2 INFANTS FOR CHILD SEATS FOR OVER 30 MINS.THEN A PIECE OF THE CAR FLEW OFF AT HIGH SPEED FROM THE MOTORWAY. ON RETURNING THE CAR WE WERE TREATED LIKE COMMON CRIMINALS AS IF WE HAD PURPOSEFULLY DAMAGED IT.ABSOLUTELY DISGUSTED WITH THE SERVICE WE RECEIVED AND WE WOULD NOT USE THIS SERVICE AGAIN.
    #
    Green Motion at Heathrow Airport
    Reviewed by Nathan Lewis
  • I had to contact the car pick up location customer service team (Gill) to a) extend my rental and then, reduce my rental. On both occasions Gill was efficient and professional. Gill quickly gave solutions to a problem and showed empathy to my situation.
    I will be using this company again and wll recommend.
    Thank you.
    Kim
    #
    Green Motion at Heathrow Airport
    Reviewed by Kim Tisdale
  • I had to contact the car pick up location customer service team (Gill) to a) extend my rental and then, reduce my rental. On both occasions Gill was efficient and professional. Gill quickly gave solutions to a problem and showed empathy to my situation.
    I will be using this company again and wll recommend.
    Thank you.
    Kim
    #
    Green Motion at Heathrow Airport
    Reviewed by Kim Tisdale
  • I was offered a car at an off airport site and there was no indication that this might happen when the reservation was made.It then required a phone call to Argus at my expense to collect a car from the airport.The Argus agent dealt with the issue to my satisfaction.The e-mail was sent promptly with clear instructions. #
    Green Motion at Stansted Airport
    Reviewed by CandB
  • I was offered a car at an off airport site and there was no indication that this might happen when the reservation was made.It then required a phone call to Argus at my expense to collect a car from the airport.The Argus agent dealt with the issue to my satisfaction.The e-mail was sent promptly with clear instructions. #
    Green Motion at Stansted Airport
    Reviewed by CandB
  • So smooth there is little I can say other than "thank-you". #
    Green Motion at Stansted Airport
    Reviewed by Martin
  • So smooth there is little I can say other than "thank-you". #
    Green Motion at Stansted Airport
    Reviewed by Martin
  • When we arrived the car was not ready. It had been hosed off but wasnt properly cleaned. There was limited petrol in the car and the petrol warning light came on soon after we set off on our journey. The vehicle was in good condition inside, but there was no handbook in the glove compartment. A warning light came on on the dashboard on our first day, and it was only by chance that I knew it indicated the car service was soon due. Had I not known that, I would not have known if it was a mechanical fault with the car which could impede our journey. Additionally, there was only a handwritten note with the road recovery telephone number in case of breakdown. The staff in the office were pleasant and the paperwork was completed quickly. #
    Green Motion at Gatwick Airport
    Reviewed by JM
  • When we arrived the car was not ready. It had been hosed off but wasnt properly cleaned. There was limited petrol in the car and the petrol warning light came on soon after we set off on our journey. The vehicle was in good condition inside, but there was no handbook in the glove compartment. A warning light came on on the dashboard on our first day, and it was only by chance that I knew it indicated the car service was soon due. Had I not known that, I would not have known if it was a mechanical fault with the car which could impede our journey. Additionally, there was only a handwritten note with the road recovery telephone number in case of breakdown. The staff in the office were pleasant and the paperwork was completed quickly. #
    Green Motion at Gatwick Airport
    Reviewed by JM
  • We missed our connecting flight on the way over & were delayed by about 12 hours. The service at the car pick up point was great & we were in a nice car & on our way very quickly! Much appreciated with 3 tired kids! #
    Green Motion at Heathrow Airport
    Reviewed by John Mc.
  • We missed our connecting flight on the way over & were delayed by about 12 hours. The service at the car pick up point was great & we were in a nice car & on our way very quickly! Much appreciated with 3 tired kids! #
    Green Motion at Heathrow Airport
    Reviewed by John Mc.
  • I collected the car - all was fine until Sunday morning when the car would not start - flat battery (I had not left lights on etc.). Tried to call Green Motion at B´ham airport - no answer. It took me over an hour to find someone on the telephone (in the end from the Heathrow office) who gave me the number of the breakdown service. They however, told me that the breakdown cover had expired in March 2012 and they could not help me. I contacted Argus car hire and they were also unable to help me - the guy actually told me to drive the car to the Green Motion office to get a replacement vehicle!! I pointed out that your website states that I should have free breakdown recovery and yet I did not. I eventually contacted Green Motion the next day and then they dealt with the problem fairly well, providing me with a new car. However, it still took several hours to get it, and I had to leave my father at home to wait for them to deliver the car as I had made plans for the day and needed to go out. The way I see it, I have paid for 5 days car hire and yet could not use the car for 2 days of that rental period. I will be looking for compensation. #
    Green Motion at Birmingham Airport
    Reviewed by Laura Halcoussis
  • I collected the car - all was fine until Sunday morning when the car would not start - flat battery (I had not left lights on etc.). Tried to call Green Motion at B´ham airport - no answer. It took me over an hour to find someone on the telephone (in the end from the Heathrow office) who gave me the number of the breakdown service. They however, told me that the breakdown cover had expired in March 2012 and they could not help me. I contacted Argus car hire and they were also unable to help me - the guy actually told me to drive the car to the Green Motion office to get a replacement vehicle!! I pointed out that your website states that I should have free breakdown recovery and yet I did not. I eventually contacted Green Motion the next day and then they dealt with the problem fairly well, providing me with a new car. However, it still took several hours to get it, and I had to leave my father at home to wait for them to deliver the car as I had made plans for the day and needed to go out. The way I see it, I have paid for 5 days car hire and yet could not use the car for 2 days of that rental period. I will be looking for compensation. #
    Green Motion at Birmingham Airport
    Reviewed by Laura Halcoussis

Green Motion rated 3/5 based on 52 customer reviews