Alamo Reviews from Car Hire Search users

  • The hire rate was good for the 21 day period,, after a 28hr flight I was greeted by a very pleasent receptionist, who gave me all the info/keys-I was disappointed when I reached the car to see it was a 3 door not 5 as I thought I had requested-but was too exhausted to return to reception to query-which in hindsight I should have done, as the handle to move the front seat forward was very akward to move, and the boot was too small,the car seemed more of the micro size then the compact I had ordeded,anyway that aside, no problems all good,I did not need to contact Argus and my email voucher arrived promptly. #
    Alamo at Humberside Airport
    Reviewed by Julie
  • Car was fine 7k miles on the clock so almost new #
    Alamo at Luton
    Reviewed by Phil B
  • Easy to find, good car. However the car was dirty on the outside - I would have expected it to be clean.
    In addition, there was a mention that we may be charged if we give back the car dirty but it seemed very arbitrary, we were not sure if it meant awfully dirty or that we were supposed to clean it ourselves (which would have been unacceptable to us).
    #
    Alamo at Marseille Airport
    Reviewed by Frank Benhamou
  • car was ready and in good condition. Alamo were good but they really pushed us to upgrade and spend more money #
    Alamo at Heathrow Airport
    Reviewed by Steve
  • The experience was good. No problem. Nice car. #
    Alamo at Zurich Airport
    Reviewed by Pete
  • The experience was good. No problem. Nice car. #
    Alamo at Zurich Airport
    Reviewed by Pete
  • Collection of vehicle was via a free bus out to airport perimeter but return instructions from car hire company were not provided. I was able to get them over the phone though.
    Also, the car hire company which I used had far fewer buses than the other companies, resulting in a long wait to leave the airport.
    There was a good choice of cars and no problems with the one we chose. It was unlimited milage. Excess insurance was expensive at £1250 so I took out an independent insurance policy for £50 against this. This saved me over £100 against their own best quote for my month's car hire.
    ref: Alamo/Europcar
    #
    Alamo at Heathrow Airport
    Reviewed by Anon
  • The staff were efficient and knowledgable and the car was good value for money and in excellent condition. Unfortunately the cigarette lighter did not work, preventing us using our own sat-nav and iPod.. This was offset by the discovery that the car had a USB port for the iPod and built-in sat-nav, although this device only appeared to recognise major cities in Germany. This caused some difficulties when we were in Italy and Austria. All of this contributed to the adventure of our holiday, however. #
    Alamo at Munich Airport
    Reviewed by mlw
  • Staff friendly and efficient #
    Alamo at Hamilton
    Reviewed by Bill Gemmell
  • desk was attended on arrival and drop off, car reliable so no complaints. Unlike people who arrived with bookings with other rental companies as europcars was the only manned desk. #
    Alamo at La Rochelle Airport
    Reviewed by tony
  • It took a little while to be served, but I think that may have been more about customers who were vague than with the staff. Apart from that all went well, and the car was fine and the hand-back particularly swift. No problems and overall a good experience. I would have no hesitation using them again. Pete Mac #
    Alamo at Heathrow Airport
    Reviewed by Pete Mac
  • Hire was seamless. Additional insurance costs disappointing. Car was wsiting for us. Brsnd new car wigh only 50 killmetrrs on ofometer. Deissl was good for fuel ecomomy. #
    Alamo at Edinburgh Airport
    Reviewed by Ann henderson
  • Worked fine no problems , had to tequest the Car as shown on the website from the Car Hire company , they did reserve the Carof my Choice. #
    Alamo at Zurich Airport
    Reviewed by Meyer
  • Car was ready and staff were courteous and helpful. The vehicle was in good condition and I had been upgraded to a better vehicle than I had booked #
    Alamo at Carcassonne Airport
    Reviewed by Anne
  • Excellent no problems. #
    Alamo at Limoges Airport
    Reviewed by Steve Mitchell
  • Didn't rent the car in the end customer service was dreadful at Putney bridge #
    Alamo at London Putney
    Reviewed by Tarik ahmed
  • Very good would use again #
    Alamo at Carcassonne Airport
    Reviewed by Munsterman
  • Car was ready when I arrived, it was very good condition and very clean. Picking the car up was very easy and they were helpful in telling me exactly where the car was. The company was good and I rate it highly and would recommend and use it again. #
    Alamo at Carcassonne Airport
    Reviewed by Mrs Pauline Huelin
  • yes we received a voucher car great pick up and drop of no problem, please make sure impress no electron and paper liscence needed. #
    Alamo at Birmingham Airport
    Reviewed by ray goldsmith
  • Brilliant! I booked a "Ford Focus or similar" for our family ski trip to Chamonix. I was a little concerned if the similar was something small and crappy like a renault megane. I was delighted when i was given a Skoda octavia 4x4 estate diesel, couldnt have been better! Just be careful on your way back to Geneva airport, there aren't many places to get reasonably priced fuel on the route in. #
    Alamo at Geneva Airport
    Reviewed by DS
  • Brilliant! I booked a "Ford Focus or similar" for our family ski trip to Chamonix. I was a little concerned if the similar was something small and crappy like a renault megane. I was delighted when i was given a Skoda octavia 4x4 estate diesel, couldnt have been better! Just be careful on your way back to Geneva airport, there aren't many places to get reasonably priced fuel on the route in. #
    Alamo at Geneva Airport
    Reviewed by DS
  • Easy transaction all round. Car was waiting for for me whe nI arrived to pick it up and the inspection carried out before I took the car was comprehensive and friendly. I would have no hesitation in recommending and using the service again. #
    Alamo at Tonbridge
    Reviewed by Steve L
  • nice and easy,helpful staff,nice car #
    Alamo at Limoges Airport
    Reviewed by a tibs
  • Easy to do business and well priced. I had no problems but service to pickup and drop off was speedy and car was great - clean, new and as described. #
    Alamo at Heathrow Airport
    Reviewed by virginiam
  • Price was ok but when adding mandatory insurance which was not included in the quote i.e. third party liability insurance and general insurance of the car the price was the same as I could have got directly from the rental company. I suggest this is made clear when you quote and that it is highlighted that the rental company might require you to take out additional insurance. #
    Alamo at Santo Domingo
    Reviewed by Thomas Knudsen
  • the hire process was straightforward with existing damage to the car made clear through a diagram attached to the hire condition form. my only real critism was an obligatory post hire check of the vehicle. if the car had been damaged in the "drop off" car park, for example, by someone else prior to Alamo checking for the next customer then contesting any insurance claim against me would have been impossible. This obviously applies to ALL hire companies and should not rely on the hirer asking for a pre and post check, it should be obligatory.

    Regards
    #
    Alamo at Limoges Airport
    Reviewed by Rich Williams
  • the hire process was straightforward with existing damage to the car made clear through a diagram attached to the hire condition form. my only real critism was an obligatory post hire check of the vehicle. if the car had been damaged in the "drop off" car park, for example, by someone else prior to Alamo checking for the next customer then contesting any insurance claim against me would have been impossible. This obviously applies to ALL hire companies and should not rely on the hirer asking for a pre and post check, it should be obligatory.

    Regards
    #
    Alamo at Limoges Airport
    Reviewed by Rich Williams
  • Service desk staff were very efficient and it was nice to be able to swiftly sign off the needed paperwork, pick up my car and not have had the Ryanair style up selling for extras.
    Returning the car was easy with the new drop off lanes. No more searching round for tight bays to park in. Staff were on hand to take the mileage and check over the car whilst I removed my personal items.
    #
    Alamo at Manchester Airport
    Reviewed by Paul Jackson
  • Excellent service and I think I got a better deal than I had booked when I picked up a VW Passat automatic instead of the Opel manual. #
    Alamo at Munich Airport
    Reviewed by Harry Chana
  • Everything was ok. However, nobody could speak english! I did not like the fact of dropping vehicle off, when no staff around - 7.30 am as the airport opened. I had difficulty locating exactly where to leave the vehicle, maybe because it was dark at the time. There did not seem to be any visible signs of where to park until inside the compound - ie no visible sign saying ALAMO - only national......
    This was my first experience of being in France and my first experience of hiring a vehicle in France.
    So, overall, I did struggle but sorted in the end.
    #
    Alamo at La Rochelle Airport
    Reviewed by john finnie
  • All went very smoothly, car ready and size as expected. #
    Alamo at La Rochelle Airport
    Reviewed by sarahp
  • fine, no problems #
    Alamo at Bergerac Airport
    Reviewed by Pete
  • I asked for a VW Golf but was given an upgrade to a Mondeo. I had asked for a Golf as I am familiar with the controls. I went to the car and found that the Mondeo did not have a conventional key. I went back to the office to ask for help as to how to start the car. The sales person tried to explain in french and was loath to come to the car to help.He quickly explained that the key has only to be in the car. When I asked him how to open the petrol cap he did not know. I did not feel that I was getting a supportive service. The car itself was very clean and worked very well. #
    Alamo at Carcassonne Airport
    Reviewed by J.Macfarlane
  • Excellent car provided in a difficult period. I went to France on the death of my Father so was very short notice. Excellent car and service provided at Carcassonne , cannot praise the service enough, Thankyou

    Car was brand new, no damage, clean inside and tank was full
    #
    Alamo at Carcassonne Airport
    Reviewed by Rupert
  • easy to find co also return young lady @ reception perfect in every way a asset to your co. #
    Alamo at Toulouse Airport
    Reviewed by robert smith
  • Car was perfect condition. Collected and returned hassle free.

    #
    Alamo at London City Airport
    Reviewed by WB
  • Having rented cars from different companies and airports (including the one we were at now -Leeds Bradford) in the past, we expected a smooth pick up of our vehicle. That wasn't the case though. For the first time we were asked to produce a proof of our address since we came from Dublin Ireland and were not residents of the UK. We had never been required to present such thing anywhere else. Funnily enough, we had hired a car from the same company, Alamo, back in April in Spain. We had all the four main things required to be presented in the email send by the company, ie.driving licence, credit card, printout of the reservation confirmation and passport. The person behind the desk did show us that a proof of address was mentioned in the small print in the T&Cs. However, if that was that big of a deal, why didn't they list it in bold in the initial email? Although she rejected the car rental first, she granted it after we presented the printouts of our return flights. I don't honestly know how was that any helpful if we were to steal the car or something. Since we were to attend a wedding event and were short on time, it was very stressful indeed. #
    Alamo at Leeds Bradford Airport
    Reviewed by Karol
  • Decided to cancel my booking after finding out (after ordering) the very high premium for drivers under 25.

    Whilst I appreciate young drivers have to pay a premium, this was not made clear until after booking.

    If I had not enquired further, I would likely only have realized at the booking desk, whereby cancellation would be too late.
    #
    Alamo at London Islington
    Reviewed by Rob McCarter
  • Good service, timely issue on arrival and quick drop off. Good clean new car / fuel efficient with no problems. Would recommend. #
    Alamo at Edinburgh Airport
    Reviewed by Keith Harrington
  • Alamo where the company. Very pleasant young man when picking up ca was nice. Only criticism.. £3000 euros was too bigger deposit, and despite this deposit they would not have checked the car with me when I dropped it off. I had to insist! #
    Alamo at Carcassonne Airport
    Reviewed by Simon Libovitz
  • Very good service #
    Alamo at Southampton Airport
    Reviewed by Alan Garnham
  • Very good service #
    Alamo at Southampton Airport
    Reviewed by Alan Garnham

Alamo rated 4/5 based on 42 customer reviews