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Heathrow Airport Guide
Heathrow is the world's busiest international airport. Regarded as the hub of the aviation world, around 90 airlines have made Heathrow their base. The airport has five terminals and serves over 180 destinations in over 90 countries.
Before setting out for the Heathrow Airport you are advised to check which terminal you will be leaving from. 1, 2 and 3 are located next to each other at the centre of Heathrow, whilst Terminal 4 is located to the south of the airport and has a separate entrance. The newly opened terminal 5 handles all British Airways traffic.
Heathrow is situated close to two motorways - the M4 and the M25. If you are using a sat-nav some useful postcodes are: Terminal 1: TW6 1AP, Terminal 2: TW6 1EW, Terminal 3: TW6 1QG, Terminal 4: TW6 3XA, Terminal 5: TW6 2GA
Don't miss out on one of Heathrow Airport's secrets. Shopping Collection is a totally free service for passengers travelling within the EU. Perfect for stocking-up on great airport shopping without becoming laden down.
All of Heathrow Airport's terminals have similar facilities. Nearly every high street store is featured at Heathrow Airport including Boots, Austin Reed and WH Smiths.
Heathrow Airport provide well for the disabled. Help points are located on terminal forecourts, in short stay car parks, in stations and in baggage reclaim halls. They can also be found on some routes within terminals where there are long walking distances. Help points are green with a location map and two telephones - one for calling a Skycap porter and the other (generally green) for use by people with special needs who require assistance. Assistance is free if you have special needs and you can request wheelchair push/provision or help with baggage in order to reach check-in.
Heathrow Airport Car Hire Reviews
"The reason for the low customer service rating is for using a provider which is OFF AIRPORT. One only discovers this after the booking has been made and the provider details are revealed. Not only is Green Motion not at Heathrow Airport but you have to pay £4.50 on the Hotel Hoppa Service each way to the pick up location. I find this totally unacceptable when clearly booking a car from the the airport. On arrival I had to wait 30 minutes for a HOTEL HOPPA and the journey time to the pick up was 35 minutes. As for the return journey...the first Hoppa was full, the second was delayed so I arrived at the airport 95 minutes after dropping the car! Luckily I had allowed extra time."
1/5 - Green Motion at Heathrow Airport
Reviewed by 'La Croix Valmer' on


"As I did not receive a confirmation of my booking the day before I was due to fly I had the cancel the reservation!!!!"
2/5 - Hertz at Heathrow Airport
Reviewed by 'J Crawford' on


"Excellent efficient service, will definately use again."
5/5 - Holiday Autos at Heathrow Airport
Reviewed by 'Maxine Griffiths' on


"No Problems"
4/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'Andre' on


"Good car choice, good new car, excellent condition"
4/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'michele' on


"The car was in very good condition and drove well. The pick up service was relatively poor. The car hire service was some didtance from the airport terminal and no curtesy service provided. The service was slsow and inefficient - little explanation given of the car, which was ready and not enough attention to detail. Drop off was easy but you then had to use the commercial shuttle bus to get to the terminal."
3/5 - Green Motion at Heathrow Airport
Reviewed by 'Graeme' on


"Excellent car, we got an upgrade so that was a nice surprise. Good service, very clear instructions on what to do in case of problems. Great, helpful staff. Would recommend. "
5/5 - Holiday Autos at Heathrow Airport
Reviewed by 'Susan' on


"I booked a "Premium Convertible 2dr" - described as seating 4 with 5 suitcases. They booked a Mercedes SLK with Sixt, which is a 2 seater. It took 3 days and multiple calls and emails to geet this reservation cancelled, as they said there was no availability for the car as advertised. I then made a reservation directly with Sixt - same dates and location - for a "Premium Convertible 2dr", specifically a Mercedes E-Class - which has 4 seats. Such a ridiculous waste of time all round."
2/5 - Holiday Autos at Heathrow Airport
Reviewed by 'djw' on


"Good service. Car was good best I had in that class. "
4/5 - Avis Europe at Heathrow Airport
Reviewed by 'Mr Lewis' on


"The car was available and in good condition when we arrived. It was also clean. Good job!!"
4/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'Abdul Gapor Zakaria' on


"Lovely car , very efficient pick up and drop off , couldn't ask for more thanks you "
5/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'Karl' on


"I arrived earlier than booked and it took some time to make contact with company even though the office was supposed to be open. But after that everything was excellent."
4/5 - Holiday Autos at Heathrow Airport
Reviewed by 'JudithRL' on


"Picking up the car at Heathrow was very good - good service, the car was ready (and brand new). All worked well. Dropping it off at Bristol, on the other hand, wasn't so good. We had an early flight so the office was shut. But the instructions for how to drop off the paperwork were very unclear. The notice at the car park said to drop off the keys and papers in the box at the office, but there was no space to drop off the papers. In the end we forced them into the key-only drop-off box, but it wasn't easy and we were very confused."
3/5 - Hertz at Heathrow Airport
Reviewed by 'Caroline P' on


"The vehicle was raedy and in excellent condition. The service staff member who we dealt with was most helpful and made the experience hassle free. The return process was the same (hassle free). I would use this company again if they maintain their competitive rate."
4/5 - Sixt at Heathrow Airport
Reviewed by 'Dave' on


"Pick-up at Heathrow fine. Until I wanted a new "Damages sheet" when I was expected to queue again - not happy about that. I did not need the car as long as expected, I was THEN advised that my "Rate" did not allow for such changes. I had NOT been told that when booking online. I was advised that I would get a refund on the insurance element of the cost by credit to my credit card account - 10 days later that has not happened! Basically fine, apart from the niggly things which irritate. The gateman at Heathrow definately needs a "customer care" lesson!"
2/5 - Hertz at Heathrow Airport
Reviewed by 'Hector Glass-Watson' on


"We missed our connecting flight on the way over & were delayed by about 12 hours. The service at the car pick up point was great & we were in a nice car & on our way very quickly! Much appreciated with 3 tired kids!"
4/5 - Green Motion at Heathrow Airport
Reviewed by 'John Mc.' on


"Overall a very good experience - good car, good pick up and return service, helpful and friendly staff. Identification and "return flight details" requirements at pick up seem over the top when hirer is not catching a flight or flight arrangements are still not made."
3/5 - Thrifty at Heathrow Airport
Reviewed by 'Judith' on


"All good, would use again"
5/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'David' on


"poor service from hire company inc;luding waiting st least 45 minutes to be collected at Heathrow. They changed adress's for the return and did not tell me. "
3/5 - Easirent at Heathrow Airport
Reviewed by 'ken' on


"I had paid zero excess to car hire 3000 but thrifty charged me 54 pounds for 3 days again.I cannot contact car hire 300 by phone outside england because of 0800 lines dont work overseas. my zero excess money is gone...."
2/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'DOCTOR' on


"I had to contact the car pick up location customer service team (Gill) to a) extend my rental and then, reduce my rental. On both occasions Gill was efficient and professional. Gill quickly gave solutions to a problem and showed empathy to my situation. I will be using this company again and wll recommend. Thank you. Kim "
4/5 - Green Motion at Heathrow Airport
Reviewed by 'Kim Tisdale' on


"AFTER A 14 HOUR FLIGHT, WE WERE LEFT WAITING WITH 2 INFANTS FOR CHILD SEATS FOR OVER 30 MINS.THEN A PIECE OF THE CAR FLEW OFF AT HIGH SPEED FROM THE MOTORWAY. ON RETURNING THE CAR WE WERE TREATED LIKE COMMON CRIMINALS AS IF WE HAD PURPOSEFULLY DAMAGED IT.ABSOLUTELY DISGUSTED WITH THE SERVICE WE RECEIVED AND WE WOULD NOT USE THIS SERVICE AGAIN. "
1/5 - Green Motion at Heathrow Airport
Reviewed by 'Nathan Lewis' on


"I can't fault any part of this rental: making the booking was simple, the car was clean and ready to go when I arrived, and performed with no problem whatsoever through the rental period. Return was straightforward and rapid. I will certainly be looking at this company for my next rental, and will spread the word to friends."
5/5 - Advantage at Heathrow Airport
Reviewed by 'Derek' on


"Car ahd mechanical faults on it especially starting and flooding with petrol and the starter motor was staying i n after the motor was running happend about twice. otherwise the car and service recieved was very good Thankds Howard"
4/5 - Sixt at Heathrow Airport
Reviewed by 'Howard Frost' on


"Very stressful experience-the Easirent office is a good 12 minute bus ride(free)from Terminal 3 and it takes about the same time to walk to the bus stop in the terminal.The Easirent staff member accused me (incorrectly)of damaging the front of the car and refused to apologize-joke and unpleasant people to deal with."
2/5 - Easirent at Heathrow Airport
Reviewed by 'Grainne M' on


"Totally unprofessional and a massive inconvinience. I made a booking, gave my credit card details and got a confirmation ONLY to get an email the following day on the eve of my travels cancelling my rental, leaving me no time what so ever to re book and find a suitable car. I flew in from Dubai heading home to London car less with no car available. I think they were totally unprofessional and I will never use them again!"
1/5 - Green Motion at Heathrow Airport
Reviewed by 'Mr A. Lee' on


"I was hosptalised in Bangkok and because I did not turn up on time my car hire was cancelled. The staff were very unhelpful, advised my car hire was cancelled and to rebook it was three times more. So I complained. I am currently claiming back my car hire."
1/5 - Budget at Heathrow Airport
Reviewed by 'Tracy wilks' on


"Easy to do business and well priced. I had no problems but service to pickup and drop off was speedy and car was great - clean, new and as described."
4/5 - Alamo at Heathrow Airport
Reviewed by 'virginiam' on


"Good service and value. Car hire reachable by relatively long shuttle-bus drive"
4/5 - Green Motion at Heathrow Airport
Reviewed by 'Bert Zorn' on


"At the terminal, the staff member was helpful and friendly, quickly initiating the process. The minibus driver was prompt, friendly and helpful, offering tips/directions when returning the car. When at the pick-up, the staff member actually came out to meet/greet us and the car was ready. I have never had such great service from a rental car firm before. I am regularly returning to the UK from NZ and will use Enterprise again. Thank You!"
4/5 - Enterprise at Heathrow Airport
Reviewed by 'D Ramsay' on


"an excellent car hire; efficient, excellent transfer from T5, quick, nice car with low mileage. only praise and will definitely hire again from enterprise."
5/5 - Car Hire 3000 at Heathrow Airport
Reviewed by 'stephen cartwright' on


"VEry good service. good value, would use again"
5/5 - Sixt at Heathrow Airport
Reviewed by 'dan moore' on


"Car was ready to pick up. The vehicle was clean inside and ran well though it many bumps and scrapes on the outside... not necessarily a bad thing when hiring a car. We hired the car from Green motion at the Holiday Inn at Sipson road. They were very professional and helpful. If coming from London you're much better off coming by bus from Hampstead heath than the shuttle bus from Heathrow which is what car hire search recommends. the hotel hopper bus is very expensive. "
4/5 - Green Motion at Heathrow Airport
Reviewed by 'Tim' on


"This service was excellent ! Nice clean car , in brand new condition ! Very inexpensive ! :)"
5/5 - Green Motion at Heathrow Airport
Reviewed by 'Kevin s' on


"I think the customer service when collecting and dropping the car off was very good and quick which for my first time of hiring was exactly what i needed. I do think the car plus petrol policy plus full cover puts the price up and knowing that i will need to rent again in 6 weeks i will shop around first which is a shame, but if price wasnt an issue i would use you again. customer service was excellent"
3/5 - Budget at Heathrow Airport
Reviewed by 'kelly rush' on


"Very busy office waited ages for a car , 30 min public bus ride from terminal as no coutersy bus Service experience on pickup poor "
2/5 - Green Motion at Heathrow Airport
Reviewed by 'Dr' on


"A very good company to deal with."
4/5 - Green Motion at Heathrow Airport
Reviewed by 'Peter Loftus' on


"left standing at holiday inn heathrow for 1 - 1 1/2 hrs while somebody fetched car. had to remind staff 3 times that i was waiting whilst 4 customers who arrived after me received their vehicles "
2/5 - Green Motion at Heathrow Airport
Reviewed by 'Glenn Spencer' on


"Good search engine and well organized. "
3/5 - Green Motion at Heathrow Airport
Reviewed by 'Adam' on


Car Hire Heathrow Airport rated 3 /5 based on 39 customer reviews.
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