Car Hire at Pisa Airport Reviews from Car Hire Search users

  • When we arrived the car was ready & waiting for us in very clean condition inside and out. The staff were very friendly and the level of customer service was good. #
    Locauto at Pisa Airport
    Reviewed by ........ 06 June 14
  • Ready on time clean pleasant friendly helpfull staff #
    Firefly at Pisa Airport
    Reviewed by R Perry 15 May 14
  • the car hire was through a company called Firefly and we didn't know this we thought it was through Auto Europe who we have hired cars from on many occasions. The car was missing 2 wheel trims and wasn't valeted inside and was generally grubby. The door handle was damaged with exposed metal which I cut my finger on. The car looks like it was a hire car from a larger company who sold them on when past their best......the difference in price between this and the next car was only a few pounds and therefore was not good value considering the condition of the car. I wouldn't hire again from Firefly. Also Firefly held £1500 on my credit card for the car in case of damage and also £152 for fuel...therefore if your credit card doesn't have this limit available they won't let you take the car....or else charge you an exorbitant rate for a second driver who does have a card with a high limit. Definitely wouldn't hire from them again #
    Firefly at Pisa Airport
    Reviewed by Anthony 28 October 13
  • The car from Firefly at Pisa Airport was old and faulty. Still waiting to hear from their customer services (three emails not responded to) re a 130 euro refund to pay for taxi to get back to airport to pick up a replacement car. Their fuel policy ie full to empty also unfair - charged top whack for full tank when only used half tank. #
    Firefly at Pisa Airport
    Reviewed by Debbie Pugh-Jones 15 September 13
  • Air con was not good, very inefficient. Car was a petrol model which needed the gears to be changed all the time. In the hills I had to go into 2nd gear often!. That apart pleased with the deal. #
    Auto Europe at Pisa Airport
    Reviewed by rod lawson 09 July 13
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  • Car was ready immediately on arrival. Great car in mint condition. The 1,500 euro security deposit on our credit card for the week of rental was a surprise. We only found this out when we went to collect the car. Never had that before. #
    Locauto at Pisa Airport
    Reviewed by Mark 05 July 13
  • Started well, then on return no one to receive the car, and after advert said all costs included, including local tax etc, I get charged another £125, no understandable expaination. Car was returned full of fuel, no damage of any kind, clean and ready to go. Hire company was Sixt, I have used them direct before and had no problem, so why this hidden cost of £125??? say's to me go direct to hire company, get all the info up front, dont be robbed!! #
    Holiday Autos at Pisa Airport
    Reviewed by C Reed 20 May 13
  • No complaints about Auto Europe, but when we arrived at Pisa Airport, the wait to collect the car from Europcar was around 2.5 hours. Almost everyone at the airport was waiting for a car from Europcar. We decided we didn't want to wait that long, and went to Sixt, where there was no queue. To rent on the day was more expensive, and we of course lost the money we had spent reserving the car, but when you only have a limited amount of time on holiday, you don't want to waste it stuck in a car rental centre in a queue. BTW, Sixt were great - the car was great, no hassle at all. #
    Auto Europe at Pisa Airport
    Reviewed by MJK 11 September 12
  • All very good. Except that the waiver insurance deal costs twice that as from the insurers direct. The site says that the hire firm is at Pisa airport. But it is only sort of. You have to get a rare courtesy bus first. #
    Maggiore Rent at Pisa Airport
    Reviewed by MSM 26 July 12
  • We did not have any problems with the service we received from Car Hire 3000. Unfortunately, we cannot say the same for Lacauto rentals who provide the car hire at Pisa airport. When checking the car before taking it out of the car park, we noticed a number of faults. In addition to a number of new dents, the rearscreen wiper was broken, but was not fixed even though we pointed this out. It would periodically hang like a dog's tail, and wag if we turned it on by accident during our journey. The aerial was also broken, and the attendant simply switched it for a fresh one from another car. That said, neither of these were terrible experiences, just indicative of the service and condition of their cars. However, what was bad was the refill fees. We were informed that if we did not return the car fully filled, we would be charged 25 plus fuel. They failed to inform us that the petrol stations on the way back into Pisa were self service, and that the machines did not accept cards. They only accepted cash on a pre-pay basis. We had spent our euro's earlier in the day. We were unable to find an atm to get more. We were only able to add another €5 despite having done several laps of the airport calling at every petrol station to find it was always the same story. My bill for filling up the car with additional 30 litres came to €116. Minus the €25 fee, this works out as €91 for 30 litres, or roughly €3 per litre. This was much higher than any prices we say at the petrol stations. This situation appears to work very well for Lacauto, but not very well for inexperienced tourists. #
    Car Hire 3000 at Pisa Airport
    Reviewed by Chris 26 June 12
  • We did not have any problems with the service we received from Car Hire 3000. Unfortunately, we cannot say the same for Lacauto rentals who provide the car hire at Pisa airport. When checking the car before taking it out of the car park, we noticed a number of faults. In addition to a number of new dents, the rearscreen wiper was broken, but was not fixed even though we pointed this out. It would periodically hang like a dog's tail, and wag if we turned it on by accident during our journey. The aerial was also broken, and the attendant simply switched it for a fresh one from another car. That said, neither of these were terrible experiences, just indicative of the service and condition of their cars. However, what was bad was the refill fees. We were informed that if we did not return the car fully filled, we would be charged 25 plus fuel. They failed to inform us that the petrol stations on the way back into Pisa were self service, and that the machines did not accept cards. They only accepted cash on a pre-pay basis. We had spent our euro's earlier in the day. We were unable to find an atm to get more. We were only able to add another €5 despite having done several laps of the airport calling at every petrol station to find it was always the same story. My bill for filling up the car with additional 30 litres came to €116. Minus the €25 fee, this works out as €91 for 30 litres, or roughly €3 per litre. This was much higher than any prices we say at the petrol stations. This situation appears to work very well for Lacauto, but not very well for inexperienced tourists. #
    Locauto at Pisa Airport
    Reviewed by Chris 26 June 12
  • I have been charged extra and do not know why - I've tried to email and received no response. Poor service. #
    Auto Europe at Pisa Airport
    Reviewed by O Richards 26 June 12
  • I have been charged extra and do not know why - I've tried to email and received no response. Poor service. #
    Europcar at Pisa Airport
    Reviewed by O Richards 26 June 12

Car Hire Pisa Airport rated 2 / 5 based on 13 customer reviews