Carcassonne Airport Terminal Map

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Car Hire at Carcassonne Airport Reviews from Car Hire Search users

  • There were clear instructions however at the care hire they did not need the voucher but required the actual booking details. All information came through promptly and was easy to download and print. #
    National at Carcassonne Airport
    Reviewed by Helen 13 August 14
  • efficient , easy service #
    Holiday Autos at Carcassonne Airport
    Reviewed by infrequent reviewer 02 August 14
  • WE WOULD DEFINATELY USE THEM AGAIN #
    Auto Europe at Carcassonne Airport
    Reviewed by M SIMPSON 09 July 14
  • Excellent service #
    Holiday Autos at Carcassonne Airport
    Reviewed by sb 23 June 14
  • The paperwork took a while but apart from that everything was fine. #
    Citer at Carcassonne Airport
    Reviewed by Thomas McGregor 23 June 14
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  • Yes all good. car and company #
    Thrifty at Carcassonne Airport
    Reviewed by DE 12 June 14
  • Good service from Auto Europe as usual. Europcar/Alamo are too slow with checking the car in and out. Quite pedantic with paperwork, especially when a rent with them through AutoErope many times a year - why do they have to fill out a new customer record each time? #
    Auto Europe at Carcassonne Airport
    Reviewed by James 07 June 14
  • The car was ready but the assistant at Eurocar, Carcassonne Airport was really under pressure due to unforseen circumstances.. We had to wait nearly 2hrs for the car, but the assistant, Anne Laure was really nice and professional. We were upgraded, the car was fine but we would have preferred a smaller one as requested #
    Argus at Carcassonne Airport
    Reviewed by Fiona Jackson 31 May 14
  • Very happy with the car hire and service. The car was only new 6000miles on clock....well kept and smooth running. The service desk assistant was quick and courteous. We were happy to have a car from any agent other than FIREFLY!!!! Avoid FIREFLY at all costs Europcar very satisfactory experience am using them again in May 14 #
    Auto Europe at Carcassonne Airport
    Reviewed by Tony 22 April 14
  • No problems with our car hire experience in terms of the vehicle or the staff service. One thing I would like to remark on is the policy of charging for a full tank of fuel regardless of how much is left in the tank on return.. there is no rational explanation for this policy other than to blatantly overcharge customers for fuel. It's an all too common practice in Europe and needs to be dealt with. #
    Firefly at Carcassonne Airport
    Reviewed by Errol 11 October 13
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    Car Hire Searchresponds...

    Hello Errol, yes we agree on the fuel policy. We have recently introduced a new feature allowing you to view the suppliers offering full/full fuel policies in our results. This should help with any future car rentals. #
    Gill, Car Hire Search
  • Service was excellent. I didn't book until the day before, and a lot of the companies I looked at were very expensive, Holiday Autos hadn't increased the prices. I usually buy the extra insurance separately as it's always normally expensive from a carhire firm, but Holiday Autos price was reasonable, so also booked that with them. Email confirmation received immediately, and no problems with the provider of the vehicle. It was easy to find at the airport, and they were efficient and friendly. Got a slight upgrade in car which was nice, so all in all, a good service. You hear so many horror stories about car hire abroad, with people being ripped off, that it's good not to be in that position. #
    Holiday Autos at Carcassonne Airport
    Reviewed by J H 16 September 13
  • Great price and easy process. Would definitely use again. #
    Hertz at Carcassonne Airport
    Reviewed by Chris Willis 06 September 13
  • Good service #
    Rental Cars at Carcassonne Airport
    Reviewed by Steve 02 September 13
  • V good service. My only small issue would be that it wasn't made clear that I needed to print off my reservation form and it therefore took me some time to identify the actual car provider at the airport. #
    Auto Europe at Carcassonne Airport
    Reviewed by Barratt 17 August 13
  • The car was ready and the paperwork very quick and easy. The car was in excellent condition in fact it was brand new. It was the perfect size for two and economical on fuel. Rental cost quite expensive but this seems to be the case for hire in France.drop off was equally quick. Staff spoke fluent English. #
    Argus at Carcassonne Airport
    Reviewed by cp 12 August 13
  • Everything OK. Car ready and good condition. Disappointed that car did not have aircon. Don't remember that this was stated beforehand, as I would have opted to have it, even if it meant price increase. Other than that all satisfactory. #
    Argus at Carcassonne Airport
    Reviewed by J Santler 17 July 13
  • Although I was given a different car to that which I had chosen, the rental company waived the 'young driver' fee for my son, in return for giving me a lower spec vehicle, therefore I was very satisfied. #
    Auto Europe at Carcassonne Airport
    Reviewed by COLIN Williams 09 July 13
  • Good service at a competitive price #
    Argus at Carcassonne Airport
    Reviewed by KA 01 July 13
  • The car was ready and staff were very helpful. The car was in adequate condition, damaged on one side and not the best to drive but it was ok. Company was helpful and explained everything clearly. #
    Hertz at Carcassonne Airport
    Reviewed by Sarah Cox 01 July 13
  • The whole experience was most satisfactory - through booking, collection and return. At Carcassonne probably both processes together took less than 10 minutes. The gentleman dealing with our booking was courteous and helpful and gave us an upgraded vehicle which was a pleasant surprise. The car was virtually brand new and the interior was in immaculate condition however we were advised that a previous customer had unfortunately left some some superficial scrapes down one side. We decided not to add to them! And those who have used the car hire compound at Carcassonne airport (especially in the rain) will recognise a comparison to the typical conditions at the Glastonbury Festival. #
    Rental Cars at Carcassonne Airport
    Reviewed by Michael 21 June 13
  • Car was ready and staff were courteous and helpful. The vehicle was in good condition and I had been upgraded to a better vehicle than I had booked #
    Alamo at Carcassonne Airport
    Reviewed by Anne 10 June 13
  • Good car, good price. Not the car I'd asked for but a higher spec vehicle with automatic everything. Can't complain... #
    Auto Europe at Carcassonne Airport
    Reviewed by CB 10 June 13
  • Overall a great experience. Will use next time as pick up and check in of car was easy. Nice car and great service. #
    Citer at Carcassonne Airport
    Reviewed by Nick Cawood 09 June 13
  • Car, Peugeot 208, was excellent, very clean and no problems encountered during our two week hire in Southern France. Unfortunately, we had a small accident (not our fault!) and the hire company was most helpful. We would definitely use them again. #
    Auto Europe at Carcassonne Airport
    Reviewed by MJE 09 May 13
  • Very good would use again #
    Alamo at Carcassonne Airport
    Reviewed by Munsterman 06 May 13
  • I did not have any contact with AE but all went well with car hire itself. The hire staff were average. The car was good but had a faulty fuel gauge which led to a little strife. It was a good hire. #
    Auto Europe at Carcassonne Airport
    Reviewed by charles lewis 02 May 13
  • The car was ready when I arrived and the rental process was quick and painless. Car was in excellent condition and well equipped. Drop off was quick and easy and the services provided by the rental company were excellent. A plus was that the agent spoke excellent English! #
    Car Del Mar at Carcassonne Airport
    Reviewed by J. Heisner 26 April 13
  • Carcassonne airport car hire area needs TLC - you have to pick your way through deep puddles. Car and attitude of staff very good. #
    Citer at Carcassonne Airport
    Reviewed by DB - Dorset 14 April 13
  • No problems. Would have liked the additional driver at no extra cost but that's a lease issue I suppose #
    Europcar at Carcassonne Airport
    Reviewed by Tony 13 April 13
  • We looked online for a car hire at Carcassonne And it came up with Auto Europe as a very reasonable price. we decided to book with them in the end. The only thing i wasnt happy about is that. when we arrived at the airport and went to get the car. We didnt have enough deposit for the car. it was stated in the terms & conditions that we had to pay a deposit but it didnt state how much. The very rude lady from the car collection was not helpfull at all. We needed to pay £400 deposit on the card we booked with for them to hold as deposit. We had a couple of hundred put by for this. and offered her the rest in cash but the very rude lady was not prepared to help us out in anyway what so ever. she would have left us at the airport with no car unless we get the full £400 on the card. This put us in a very stressfull situation. She kept on at us saying no money on card, then no car. As we stood with my wife and 2 children stuck at the airport with no means of transport to our destination and very upset. The last resort was to call home and get my disabled father to pay for us. but she would not take another card payment. We had to get him to go to our bank and pay in the £400 so we could get on our way. So all in all i would not rate the car company we picked the car up off at all. and would never use again. #
    Auto Europe at Carcassonne Airport
    Reviewed by Jon 05 April 13
  • Car was ready when I arrived, it was very good condition and very clean. Picking the car up was very easy and they were helpful in telling me exactly where the car was. The company was good and I rate it highly and would recommend and use it again. #
    Alamo at Carcassonne Airport
    Reviewed by Mrs Pauline Huelin 25 March 13
  • service was excellent, both at collection and dropping off #
    Europcar at Carcassonne Airport
    Reviewed by willie L 25 February 13
  • Good quick service at the Airport very pleasant people, little problem with the car but resolved. #
    Car Del Mar at Carcassonne Airport
    Reviewed by Michael Hornett 21 February 13
  • We were met by friendly helpful staff, our car was ready and in excellent condition. full marks, well done. We will use the service again. #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by maire 14 January 13
  • no problems this trip but i once missed my flight , i immediately phoned carhire 3000 who were very sympathetic, i cancelled the car for that trip and reorganised it. they hve always been helpful when ive neede d to query anything #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by elizabeth hunt 13 November 12
  • The company was excellent ,the staff are very nice and helpfull and we had a lovely new car ,no problems at all . #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by Seamus flood 01 November 12
  • No problems and hassle free #
    Europcar at Carcassonne Airport
    Reviewed by CPW 16 October 12
  • The paperwork suggested that there was a desk in the terminal to collect the car keys from but this was not correct. As the paperwork DID NOT inform me who the hire company was I had to physically que at every car hire office in the car park until I found somebody who recognised my name and details. This took almost one hour and as you can imagine left me quite narked by the time I collected the car. #
    Auto Europe at Carcassonne Airport
    Reviewed by David Emmins 15 October 12
  • Only downside was a slightly tricky pick up arrangement with a need to phone a number that was not very prominently displayed on an office door. Ok if you have a phone and speak French. Otherwise excellent and good value. #
    Ada at Carcassonne Airport
    Reviewed by Bruichaladdich 04 October 12
  • The car was ready on arrival. It was very clean and comfortable. The price was OK for a couple of days but not exactly cheap. The office was closed when the car was returned but a box was available to deposit the key. All in all a good experience. #
    Avis at Carcassonne Airport
    Reviewed by Herr Deutsch 20 September 12
  • Everything was fine. Nice new vehicle - VW Polo diesel and used very little fuel. Car had to be returned full of fuel. The provider offers the option of returning it empty in which case you have to purchase the full tank on collection. As the car did 80 miles per gallon we were never going to use all of this so we just topped up prior to returning. Car Hire offices are easy to find at Carcassonne airport, had to wait only about 10 minutes to be seen - very small queue. Thanks for an east transaction. #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by Alan WALL 16 September 12
  • He had to cancel our trip due to illness. Your customer service team were excellent. #
    Argus at Carcassonne Airport
    Reviewed by David Cook 09 September 12
  • Due to an accident and subsequent 3-hour tailback on the North Circular route towards the airport, I missed my Saturday flight and had to rebook for Sunday. I phoned the agency, got a very helpful and efficient response, and they notified the supplier that I'd be arriving the following day. Excellent service, the small car (Twingo) was great, quite new and zippy. Would have been nice to have a clean windscreen (inside) and maybe a few quid off the hire for 18 hour delay! And the charges for filling up (Geant pumps are a bit confusing - however, can't blame Europcar for that) are REALLY REALLY HIGH. Be warned! . #
    Europcar at Carcassonne Airport
    Reviewed by TA 07 September 12
  • Car was ready. Free upgrade. Good service at the airport. #
    Holiday Autos at Carcassonne Airport
    Reviewed by lloyd edwards 01 September 12
  • The car was ready on arrival, the vehicle as good as expected but the real bonus was the excellent service and efficency of the French member of staff of the car rental company and more than happy to use this company again and recommend. #
    Holiday Autos at Carcassonne Airport
    Reviewed by Andrew 27 August 12
  • I asked for a VW Golf but was given an upgrade to a Mondeo. I had asked for a Golf as I am familiar with the controls. I went to the car and found that the Mondeo did not have a conventional key. I went back to the office to ask for help as to how to start the car. The sales person tried to explain in french and was loath to come to the car to help.He quickly explained that the key has only to be in the car. When I asked him how to open the petrol cap he did not know. I did not feel that I was getting a supportive service. The car itself was very clean and worked very well. #
    Alamo at Carcassonne Airport
    Reviewed by J.Macfarlane 26 August 12
  • Excellent car provided in a difficult period. I went to France on the death of my Father so was very short notice. Excellent car and service provided at Carcassonne , cannot praise the service enough, Thankyou Car was brand new, no damage, clean inside and tank was full #
    Alamo at Carcassonne Airport
    Reviewed by Rupert 24 August 12
  • Great service. Good value. Very helpful and friendly staff #
    Hertz at Carcassonne Airport
    Reviewed by Ian Minichiello 08 August 12
  • The car was only a few weeks old but had a faulty Satnav. It was returned to the Hire Centre but they were unable to provide a replacement car although they did provide a portable sat nav. #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by Tom C 07 August 12
  • Email communication was prompt and had our voucher sent through quickly. Apart from that, we didn't have any contact with Holiday Autos itself so cannot really comment on their customer service. #
    Holiday Autos at Carcassonne Airport
    Reviewed by MB 06 August 12
  • Out standing value for money and out standind service i will be booking again next year #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by sharon miloudi 02 August 12
  • The experience with National Citerl at carcassonne was a good one. The pick up process was easy, the counter staff were bi-lingual, but we made the effort with our pidgeon french. The neccessary details were made plain, including returning the car witha full tank. We had a Citroen Picccasso, which was a great little car for 4. the only problem was the lack of a First Aid kit, and a breathalyzer, which are both mandatory in France. We made sure the Tank was full on return, and the dropping off process was equally simple. We would use National Citer again at Carcassonne, and would also use the Excess Waiver insurance which we took out prior to travelling. #
    Holiday Autos at Carcassonne Airport
    Reviewed by Andrew Dear 24 July 12
  • Alamo where the company. Very pleasant young man when picking up ca was nice. Only criticism.. £3000 euros was too bigger deposit, and despite this deposit they would not have checked the car with me when I dropped it off. I had to insist! #
    Alamo at Carcassonne Airport
    Reviewed by Simon Libovitz 10 July 12
  • All went smoothly at the airport pick up point, the only problem being damage on the car that wasn't listed on the cars damage list.The car however was clean inside and out and was reliable and gave no cause for complaint. #
    Europcar at Carcassonne Airport
    Reviewed by Peter Allsop 06 July 12
  • Easy to set up, no delays on picking up, or returning, the car. Car was new (500 Km) so was a bit nervous. As with almost all of the hirers the waiver insurance cost always seems too high to warrant. This element could be improved. #
    Argus at Carcassonne Airport
    Reviewed by LES WOOD 27 June 12
  • Everything was fine #
    Argus at Carcassonne Airport
    Reviewed by Nick 26 June 12
  • I left my camera in the car when I returned it and your agent managed to retrieve it and send it to me in London. I was most impressed by and grateful for her helpfulness and efficiency. #
    Holiday Autos at Carcassonne Airport
    Reviewed by Anonymous 26 June 12
  • Car ready, not easy to find. Clean inside, dirty outside. Representative not very helpful as we struggled to find the car having been sent in the wrong direction by him twice. #
    Car Hire 3000 at Carcassonne Airport
    Reviewed by franco 02 June 12
  • Very good service. #
    Argus at Carcassonne Airport
    Reviewed by Alex Kitama 14 May 12
  • very smooth service. good all round. no problems and straight forward. #
    Argus at Carcassonne Airport
    Reviewed by miichael lucas 09 May 12
  • very pleased with the replacment car and hope to use you again soon,Car was ready and nice and clean. Lady who took our booking was very good, Thanks #
    Holiday Autos at Carcassonne Airport
    Reviewed by noel 29 February 12

Car Hire Carcassonne Airport rated 3 / 5 based on 61 customer reviews